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Shipping & Returns

 

Online craft supplies: shipping cost

 

You can see the shipping cost of your order by clicking on the View cart button at the right of the page,  then click on Estimate shipping cost button. Enter your country, then click on Estimate. Currently, we offer 3 shipping options, Registered Mail for parcels under 2 kg, Global Mail for parcels under 30 kg, and Express Service by DHL, to all destinations. Please select your chosen shipping method in the shipping method selector, and take note of the delivery times.

 

For DHL Express Service, you should receive your parcel within 4 working days of placing the order, and you will receive a tracking number when the order is dispatched.

For Registered Mail and Global Mail, you should receive your order between 10 and 18 working days of placing the order, and only "rough tracking" is available (we can tell you that it is with Royal Mail or USPS, and can confirm when delivery has been tried or made. Between October and December, allow 20 working days for your parcel to reach you.

We do reserve the right to ship with a different shipper than the one you selected, however, the service level will be equivalent or better.