- Shipping & Returns
Shipping & Returns
Online craft supplies: shipping terms
You may see the shipping cost of your order by clicking on the View cart button at the right of the page, then click on Estimate shipping cost button. Enter your country, then click on Estimate. Currently, we offer 2 shipping options, DHL Global Mail for parcels under 2 kg (if your parcel is slightly over 2 Kgs it is likely we will split this into two parcels), and Thai P.O. Logispost for heavy/bulky packages.
Recently, we have found that the DHL Express Service has become simply too expensive to use so for the time being we have discontinued this option. However, should you require this service please let us know and we will get a quote to you.
For Global Mail, you should receive your order between 10 and 18 working days of dispatch of order, and only "rough tracking" is available (we can normally tell you that it is with Royal Mail or USPS), and can confirm when delivery has been tried or made. Between October and December, allow 20 working days for your parcel to reach you.
For Thai P.O. Logispost you should receive your order within 14 days, however, in our experience we have found this to be much faster in reality.
We do reserve the right to ship with a different shipper than the one you selected, however, the service level will be equivalent or better.